Privacy Policy

VeriSkills

Your privacy is important to us and we are committed to handling your personal information in a responsible way in accordance with the Privacy Act 1988 (Cth) [http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/]. This is our Privacy Policy-Public and it sets out how we collect, store, use and disclose your personal information.

If you do not agree to any of the provisions of this Privacy Policy-Public, you should not use VeriSkills’ website or services, or provide VeriSkills with any personal information.

By visiting the VeriSkills website, applying to have your course or skills assessed, using a VeriSkills digital badge, using any of our services or providing us with your information, you agree to your information being collected, held, used and disclosed as set out in this Privacy Policy-Public.

The information we collect

Where practicable, we will give you the option of interacting with us anonymously or using a pseudonym. For instance, you do not need to provide any personal information in order to visit the VeriSkills website, nor will you usually be asked to identify yourself if you contact VeriSkills by telephone with a general enquiry about our services.

We collect the personal information necessary for us to provide you with the services you have requested from us, and to manage your relationship with VeriSkills. You do not have to provide us with your personal information, but if you do not do so we may not be able to provide you with some or all of our services.

By disclosing personal information to VeriSkills, you are consenting to its collection by VeriSkills. If VeriSkills receives unsolicited personal information about you which it reasonably believes that you have voluntarily disclosed (for instance, if you are listed as the sender on mail containing personal information), this personal information may be retained. This may include personal or sensitive information that VeriSkills could not have solicited from you. VeriSkills may choose to destroy unsolicited personal information about you that is not relevant to VeriSkills’ functions.

From time to time you may have the option to participate in surveys or other activities intended to improve VeriSkills’ services, which may involve providing personal information. Your participation in such activities is subject to your consent.

How we collect your information

We may collect your information in various ways, including:

  • Submission of online enquiry form
  • Application to assess course
  • Information to issue digital badge
  • email
  • surveys
  • telephone
  • written correspondence
  • in person

Whenever possible, VeriSkills will collect your personal information directly from you.

In addition, by providing the details of an authorised person to VeriSkills you are consenting to the collection of your personal information from your authorised person.

On occasion, VeriSkills may ask you to provide the personal information of another person. By providing this information you are agreeing that you have provided that personal information with the consent of that individual, and that you have let them know about this Privacy Policy-Public and where to find it. We will only use this personal information for the purpose for which it was collected.

How we use your information

We only use your personal information for the purpose for which it was provided to us, related purposes, purposes for which you consent, and as otherwise required or permitted by law.

Such purposes include:

  • provision of information about any of VeriSkills’ services that may be relevant to you
  • responding to your enquiries
  • to identify your course or training institution
  • providing you with services you have requested
  • assessing your course application to determine Human Capability outcomes
  • maintaining/administering your assessment
  • processing payments you have authorised
  • any other purposes identified at the time of collecting your information.

We will only use your sensitive information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.

How we disclose your information

Where appropriate we may disclose your personal information to third parties as required. The way in which these third parties use your personal information is governed by VeriSkills’ Privacy Policy.

In addition, by providing the details of an authorised person to VeriSkills, you are consenting to the disclosure of your personal information to your authorised person.

On occasion, VeriSkills may disclose your personal information to entities located overseas in order to assess your course or to provide you with other services. You acknowledge that, by agreeing to the disclosure of your information to these entities outside of Australia, VeriSkills will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis, you consent to such disclosure.

We will only disclose your sensitive information for the purposes for which it was initially collected, other directly related purposes, purposes to which you consent, and as otherwise permitted or required by law.

Important notice in relation to fraudulent documentation

The Privacy Act 1988 (Cth) [http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/] authorises VeriSkills to use and disclose your personal information without following the provisions in this Privacy Policy-Public where VeriSkills has reason to suspect that you have engaged in serious misconduct in relation to VeriSkills’ functions, if the use or disclosure of the personal information is necessary in order for VeriSkills to take appropriate action in relation to the misconduct.

VeriSkills considers the provision of fraudulent documentation to be serious misconduct in relation to VeriSkills’ functions. Therefore, if VeriSkills has reason to suspect that you have presented fraudulent documentation of any kind, VeriSkills may use or disclose your personal information in a manner inconsistent with this Privacy Policy-Public to the extent required to undertake an investigation into that documentation and to take appropriate action in light of the outcome of the investigation.

Security of your information

We will take reasonable steps (including any measures required by law) to ensure your information is protected and secure.

For any payments you make via our website, over the telephone or face to face, we use a recognised payment service provider that is required to take reasonable steps to protect your information. We also take reasonable precautions to ensure that any information you provide to us through our websites is transferred securely from our servers to our mainframe computers.

However, no data protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information, particularly in relation to transmissions over the internet. Accordingly, any information which you transmit to us is transmitted at your own risk. You must take care to ensure you protect your information (for example, by protecting your user names and passwords) and you should notify us as soon as possible after you become aware of any security breaches.

Accuracy, access and correction

We take reasonable steps to ensure the information we collect and hold about you is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your information or corrections required to the information we hold about you. You can notify us of a change to your information in the following ways:

  • telephone: 07 3858 1230
  • online enquiry via the contact us page [https://www.veriskills.com/ready-to-learn-more/]
  • info@veriskills.com
  • written correspondence: PO Box 1331, Milton, QLD, 4064.

VeriSkills reserves the right to request appropriate supporting evidence/or information to action any request to change your information.

In addition, by providing the details of an authorised person to VeriSkills, you are consenting to the authorised person correcting your personal information.

VeriSkills will, upon request, provide you with access to the personal information we hold about you, unless otherwise required or permitted by law. Access to personal information must be made in writing, mailed to PO Box 1331, Milton, Queensland, 4064. A service fee may be charged for retrieving and sending the information to you. If you require another means of accessing your personal information VeriSkills will facilitate this request as long as it is reasonable.

What to do if you have a complaint

If you wish to make an enquiry about a possible breach of this Privacy Policy-Public or the privacy principles of the Privacy Act 1988 (Cth) [http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/]or a formal complaint, you can contact us by:

Enquiry

  • telephone: 07 3858 1230
  • email: info@veriskills.com
  • online enquiry via the contact us page [https://www.veriskills.com/ready-to-learn-more/]
  • written correspondence: PO Box 1331, Milton, QLD, 4064.

Formal complaint

Formal complaints about a breach of this Privacy Policy-Public or the Privacy Principles of the Privacy Act 1988 (Cth) [https://www.veriskills.com/ready-to-learn-more/] must be made in writing, mailed to PO Box 1331, Milton, Queensland, 4064. VeriSkills reserves the right to request any supporting evidence and/or information to substantiate the complaint/breach.

We will refer your complaint to the responsible officer at VeriSkills, who will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination in relation to your complaint.

If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner [https://www.oaic.gov.au/].

Revision of our Privacy Principle

VeriSkills reserve the right to revise this Privacy Policy-Public or any part of it from time to time. Please review this policy periodically for changes. If we make significant changes to this policy, we will notify this change by putting a notice on our public website www.veriskills.com.au

Your acceptance of the revised Privacy Policy-Public is constituted by your continued use of our services or website, or the provision of further personal or sensitive information to us after this Privacy Policy-Public has been revised.

How to contact us

If you have any questions or concerns about this Privacy Policy-Public or its implementation, please submit an online enquiry via the contact us page [https://www.veriskills.com/ready-to-learn-more/] or call us on 07 3858 1230.

Privacy statement for website usage – Online security statement

Online security statement

VeriSkills is committed to protecting the security of our website and upholding high standards of data integrity. This Online Security Statement applies to this website, which is operated and managed by VeriSkills.

We understand and appreciate that visitors and users of this website may be concerned about their privacy and the confidentiality and security of any information that may be provided to us.

Our commitment to privacy and responsible use of your online personal information

When you use this website and when you transact with us online, you may provide us with some of your personal information. We are committed to protecting this personal information in accordance with the Privacy Act 1988 (Cth) [http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/]. Our Privacy Policies explain how we comply with the Australian Privacy Principles [https://www.oaic.gov.au/privacy/australian-privacy-principles/] and other legal requirements in relation to the way we handle personal information that we collect via this website.

Security statement for site usage

When you look at this website, we make a record of your visit and log the following information:

  • the user’s IP address
  • the user’s top level domain name (for example .com, .gov, .au, etc)
  • the date and time of visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the user’s Operating System and the type of browser used.

We record this information for statistical purposes and to enable us to diagnose problems that users may have with the website.

No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.

VeriSkills takes reasonable precautions to ensure that any information you provide to us through our websites is transferred securely. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

However, no data protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information, particularly in relation to transmissions over the internet. Accordingly, any information which you transmit to us is transmitted at your own risk. You must take care to ensure you protect your information (for example, by protecting your user names and passwords) and you should notify us as soon as possible after you become aware of any security breaches.

SPAM means unsolicited advertising material sent via email. We will not send out this type of material.

What is our privacy relationship with third party websites?

This website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks we have provided. These third party websites are not subject to this Online Security Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.

This Online Security Statement operates from 1 October 2020.

Due to evolving technologies and types of functionality available on this website, we encourage you to review this Online Security Statement from time to time as it may be updated.

Contact us

If you have any questions relating to this online security statement, please contact us using the details set out in our Privacy Policy-Public.